Terms of Service

1. Agreement to Terms

By accessing or using the Branded Packaging website (brandedpackaging.uk) and our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. These terms are governed by and construed in accordance with the laws of England and Wales.

2. Our Services

Branded Packaging provides custom packaging design, printing, and manufacturing services to businesses throughout the United Kingdom. All orders are subject to our production capabilities, material availability, and these terms. We reserve the right to decline any order at our discretion.

3. Quotes and Orders

All quotes provided are estimates and are valid for 30 days unless otherwise specified. Prices are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless stated otherwise. Final pricing may vary based on artwork requirements, material costs, and order specifications. An order is confirmed only after we receive your approval of the final proof and payment terms have been agreed upon.

4. Artwork and Design

Customers are responsible for providing print-ready artwork that meets our specifications. We offer design services at additional cost. You represent and warrant that you own or have the necessary rights and licences to use all artwork, logos, images, and content submitted for printing. You shall indemnify us against any claims arising from intellectual property infringement in materials you provide.

5. Proofs and Approval

Digital proofs will be provided for your approval before production begins. It is your responsibility to carefully review all proofs for errors including spelling, grammar, colour accuracy, dimensions, and design layout. Once you approve a proof, Branded Packaging shall not be held liable for errors that were present in the approved proof. Colour representation on screen may vary from the final printed product due to differences between digital displays and print processes.

6. Payment Terms

All payments are due in full prior to production commencement. We accept payment by bank transfer (BACS), credit card, and debit card. Late payments may incur interest at the rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

7. Minimum Order Quantities

Our standard minimum order quantity (MOQ) is 100 units. Certain products or customisations may have different minimum quantities, which will be specified in your quote. Affordable sample kits are available for most products so you can evaluate quality before committing to a full order.

8. Colour Variation Disclaimer

Due to inherent differences in digital screen displays, printing processes, ink formulations, and substrate materials, minor colour variations between digital proofs and final printed products are normal and acceptable within industry standards. Branded Packaging shall not be liable for colour variations that fall within commercially accepted tolerances. Customers requiring precise colour matching are encouraged to request a physical press proof prior to full production, which may be subject to additional charges.

9. Shipping, Risk of Loss, and Carrier Liability

Risk of loss or damage transfers to the customer upon handover of the order to the carrier. Branded Packaging is not responsible for lost, stolen, or damaged packages in transit; however, we will provide reasonable assistance in filing claims with the applicable carrier upon request. Delivery times are estimates and are not guaranteed. We shall not be liable for delays caused by courier services, adverse weather, industrial action, or other circumstances beyond our reasonable control.

10. Storage and Post-Delivery Conditions

Branded Packaging assumes no responsibility for the condition of products following delivery. Improper storage conditions — including but not limited to excessive humidity, extreme temperatures, direct sunlight, or exposure to moisture — may adversely affect product quality, structural integrity, and print appearance. The customer assumes full responsibility for ensuring appropriate storage and handling of all delivered products.

11. Design Responsibility

While Branded Packaging offers complimentary design assistance as a courtesy service, the final responsibility for reviewing, verifying, and approving all artwork, content, spelling, grammar, dimensions, colours, and design elements rests solely with the customer. Approval of a digital proof by the customer constitutes acceptance of all elements contained therein. Branded Packaging shall not be liable for errors, omissions, or inaccuracies present in customer-approved artwork or proofs.

12. Returns and Refunds

Due to the bespoke nature of our products, all sales are final once production has commenced. If you receive defective products or products that do not match the approved proof, please contact us within 7 days of delivery with photographs of the issue. We will inspect the matter and, at our discretion, reprint the order or provide a refund for defective items. This does not affect your statutory rights under the Consumer Rights Act 2015.

13. Limitation of Liability

To the fullest extent permitted by law, Branded Packaging's total liability shall be limited to the cost of the products ordered. We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of business, or loss of anticipated savings arising from the use of our products or services. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

14. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Branded Packaging and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written permission.

15. Force Majeure

Branded Packaging shall not be liable for any failure or delay in performing our obligations where such failure or delay arises from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, industrial action, supply chain disruptions, government actions, or failures of utility services.

16. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services following any changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.

18. Contact Information

If you have questions about these Terms of Service, please contact us at support@brandedpackaging.uk, call us on +44 7453 400274, or visit our Contact Page.