Privacy Policy | Branded Packaging

1. Introduction

Branded Packaging ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at brandedpackaging.uk or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Branded Packaging is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, you can contact us at support@brandedpackaging.uk or call us on +44 7453 400274.

3. Information We Collect

We collect personal data that you voluntarily provide to us, including:

Contact details (name, email address, telephone number, company name)
Delivery and billing addresses
Order details, specifications, and packaging requirements
Artwork and design files uploaded for production
Payment information processed securely through our payment providers
Communications and correspondence with us

When you visit our website, we may automatically collect:

IP address and device information
Browser type and version
Pages visited and time spent on each page
Referring website addresses
Information collected through cookies and similar technologies

4. Lawful Basis for Processing

We process your personal data on the following lawful bases under the UK GDPR:

Contract: To fulfil orders and provide our packaging services to you
Legitimate interests: To improve our website, prevent fraud, and manage our business
Consent: To send you marketing communications where you have opted in
Legal obligation: To comply with tax, accounting, and regulatory requirements

5. How We Use Your Information

We use your personal data to:

Process and fulfil your packaging orders
Communicate with you about your orders, quotes, and enquiries
Send quotes, invoices, and delivery updates
Improve our website, products, and services
Send marketing communications (only with your consent)
Comply with our legal and regulatory obligations
Prevent fraud and enhance security

6. Information Sharing

We may share your personal data with:

Manufacturing and printing partners who help fulfil your orders
Delivery and courier services for order shipment within the UK
Payment processors to handle transactions securely
IT and hosting service providers who support our website infrastructure
Professional advisers including accountants, auditors, and legal advisers
Law enforcement or regulatory bodies where required by law

We do not sell your personal data to third parties under any circumstances.

7. International Transfers

Your personal data is primarily stored and processed within the United Kingdom. Where we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as standard contractual clauses or adequacy decisions.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our website. We use Google Analytics to help us understand how our website is used. You can control cookies through your browser settings, though disabling cookies may limit some features of our website.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, and access controls. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order records and financial data are typically retained for 6 years in accordance with HMRC requirements. Marketing consent records are retained until you withdraw consent. We regularly review and securely delete data that is no longer required.

11. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request that we limit how we use your data
Right to data portability: Request a copy of your data in a machine-readable format
Right to object: Object to processing based on legitimate interests or for marketing purposes
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@brandedpackaging.uk. We will respond to your request within one month as required by law.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at support@brandedpackaging.uk, call us on +44 7453 400274, or visit our Contact Page.